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DonShockley

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Everything posted by DonShockley

  1. Well, don't you know my 3 year / 36000 mile warranty period ended just 4 days ago. And what did I find when I started to head out for lunch earlier today, my side sliding door on the drivers side was sitting ajar and would not latch when I tried to close it again. So it looks like my vehicle has fallen prey to the failure that they issued a recall for, #16V643000 back on Sep 6, 2016. Now normally with a recall, I wouldn't be worrying about warranty time frames. But there's one problem, supposedly my vehicle had the recall repair installed on Jun 16, 2017 so in theory what has broken is the newly installed recall repair kit. However, when I was investigating the problem, it looks like the plastic on the latches is much more worn than I would expect for parts just a year old. And it doesn't look like the torx screws have any scrattches suggesting they had been removed with a tool, but maybe I am expecting visible signs where there are none. Maybe pros don't let tools slip and leave scratches like I am used to seeing when I work on things. Does anybody have any experience or knowledge on this recall or recalls in general? I am wondering exactly what was replaced, if the work was indeed done and not just radio'd off on the paperwork. And is the dealer done with their obligation just by performing the recall repair once or does repeat of the same failure reported in the recall require them to address the issue even though the warranty period is over? Obviously, it is the weekend so I won't be able to actually contact the dealer and get any info until Monday morning so I have no idea how they'll respond. I just wanted to get a little feedback if possible since this is the first issue like this I have had with any of my vehicles. All other repairs were normal age related failures where you know they aren't covered. Here's some pictures of both the drivers and passengers side latches (drivers side is the failed one). I rarely use the passengers side door which is why the normal wear and tear is so different between the two. But even the passenger side plastic latch shows an awful lot of wear for just 13 months after recall replacement.
  2. DonShockley

    Mike Chell's Soapbox

    It's especially heinous when it's all based on a ficticious statistic made up by a 9-year-old almost a decade ago. https://www.npr.org/2018/07/22/631254978/one-childs-outsized-influence-on-the-debate-over-plastic-waste I like how in this article the number is important when justifying the need to take action, but as soon as it's pointed out that there is no basis in fact for that statistic suddenly the number doesn't matter and we still need to take the same action. From the story: "Right from the get-go, it seemed like a reasonable number because that's 1.5 straws per person per day, which may not seem like a lot but it really adds up," And in the very next paragraph: "Pretty much, no matter what the number is," says Cress, "as long as we're throwing away straws when we don't need to, that number is too high." I can excuse childish thinking from a child. but not from adults using faulty information to make punishing laws.
  3. Just got back from the dealers. Finally the dealer took my initial suspicion seriously and did some actual investigation. Although the part numbers are different for front and slider, once they actually compared them they were virtually identical externally and slider latches would be possible to install in the front. Next step was to pull the door panels in the front to check if slider latches were actually installed. Turns out this was NOT what happened and the original latches were still in place complete with factory witness marks undisturbed. But they were prepared to replace the front latches had they found slider latches in the wrong location. They did end up installing the passenger slider latch since it was obvious the recall had never actually been installed in that door. There's still some more hoops the dealer is having to do on their end to straighten out all the paperwork since their system won't let them do a direct credit card refund on a customer delivered part without a corresponding return of a part into their inventory. They weren't sure they could get it fixed and refunded today even if I waited, so I took delivery of my vehicle now with both slider latches freshly replaced. But they will be issuing a full refund of what I paid, including the Ford Warranty Deductible. Although it may have to be as a refund check instead of a credit card refund. I do have to give the service manager credit, once he realized that I might be right and the paperwork was wrong he immediatly offered a pretty genuine apology. And he immediately got somebody to drop everything else and get all four door latches checked to make sure the correct parts were installed and do the one remaining replacement ASAP. I am sure there will likely be some repercussions for the staff guy for never actually installing the recall a year ago, but that's the dealers issue. The recent fiasco seems due to young techs without a lick of common sense. Not realizing that a prior recall repair should have meant signs of prior work, and if the door they were working on didn't show that prior work then likely the other side wasn't done either and needed to be fixed also.
  4. Well, rear dashcam was a bust. It's always been unreliable which is why it went to the rear after buying a new one for the front. I had been thinking of stepping up to one of those nice $300 ones and this situation may make that a definite buy. BTW, here's a screenshot from the dashcam. Not trying to single out any individuals or anything so I covered any faces or ID I could find. And I was able to get the audio brought up to hear more. The static with every volume at max is bad, but you can now hear most of it. They were definitely discussing the recall and what doors it was supposed to be on. So it looks like my first hunch that last year they installed on the front and not the sliders was correct.
  5. Update: at this dealership at least 6 employees were involved (so far). GOTTA LOVE DASH CAMS!!!!! I finally thought to pull the card from my dash cam. Still reviewing, but just came across a big pow wow among 6 guys after they found the problem talking about how "if you put it in not all of it went in" apparently referring to the recall. Which explains the loud "Oh S****! That's your number!" a bit earlier. I'm going to have to pull the card from the rear dash cam and see if I can get better audio from that. That service manager is not going to like me tomorrow.
  6. Thanks GBL. And during the course of the discussions of physical evidence of non-repair I brought up how much wear was on my 29k latches as opposed to your 70k, apparently just due to a different lube. I actually ended up pulling up the Amazon order on my phone so he could get the manufacturer and lube info for the red spray you've been using.
  7. DonShockley

    Mike Chell's Soapbox

    Distracted driving isn't anything new. It's just the single boogeyman of texting and thinking that just passing a law is going to put a dent in the issue. In the past it was reading the newspaper and putting on makeup during the morning commute. You want a real distraction, try reading one of those giant multifold maps when you're trying to get somewhere. If it doesn't block your vision directly due to sheer size, you're going to be totally distracted trying to figure out where you are on the map or refold it to show that area once you do figure it out. Google/Apple maps on a cell phone that keeps track of where you are and moves the map display for you is almost no distraction. People who don't take driving as the serious responsibility it is aren't going to have their behaviour changed by a law banning device use. Even if you make it impossible through tech improvements, they'll still get lost in their own heads rehashing their last failed date or fight with the wife. Most such extreme limits on otherwise normal use only opens up the potential for abuse and ensnares the relatively innocent or accidental violator and often involves devastating punishments when no real harm was done, only the potential for harm existed. Instead, the laws should be geared towards those whose demonstrated actions pose and actual risk of harm. Don't stop the guy just because you see the glow of a phone screen in the cabin as he drives past under the speed limit and running straight and centered in his lane. Stop the guy that's speeding or slowed to a crawl while he drives halfway on the shoulder while trying to read the text without swerving far enough over to actually hit someone. The first guy might be distracted but his resulting actions aren't posing a risk to others. The second guy's actions are demonstrating he is a risk to others, regardless of what is causing him to behave that way.
  8. Well, I finally got my TC back today. Ford corporate did end up covering the replacement of the failed door latch with just a $25 deductible. Of course the dealer took another 3 days after the repair was done to actually get all the paperwork done until I could actually pick up the car. And I did pay out of pocket to get a spare for the passengers side so if it fails I can get the repair done in a hurry, elsewhere if necessary. So I actually ended up spending $180 total. And now, the rest of the story....... I wasn't able to keep the failed part since it was to be returned to Ford as part of the (out of?) warranty coverage. But I was able to take photos of the failed part. Later while I was killing some time before the movie I was going to see opened, I was looking at the photos and noticed something interesting. The part number label showed a build date of 2014 even though the recall was issued in 2016 and I had to wait 4 months for "recall parts" to be available for installation in June 2017. So the recall compliant parts shouldn't have build dates prior to 2016 or 2017. I returned to the dealer and spoke to the service manager about this. He retrieved the part and looking closer, he found that the timing was even worse. The 2014 label was on top of an earlier 2013 label, making it that much less likely to be from a 2016 recall / 2017 repair. Although I think he realized what it meant, he claimed he would have to consult with the parts experts to determine if those were build dates and not some other random number. Yeah, right. And although he produced the documentation of the parts orders and install entries for the 2017 recall repair, he did say he understood how bad it looked when all the physical evidence seems to suggest the repair wasn't actually done regardless of what the paperwork shows. Although he would not come out and admit what I suspect we both knew, he stated he was going to dig deeper to find out why there was apparently a 2014 part that failed. And that IF it appeared the recall repair in 2017 had not been done properly, they would pull the car back in free of charge, install the part I currently have on hand, and refund both the cost of the part and the deductible that I have already paid. And if that's what happens, it is the proper solution for this issue but I shouldn't have to be the one driving this investigation. The dealer should have done all this ASAP once my initial evidence suggested the 2016 repair was faulty. After I got home, I did some further digging by pulling the inside panel on the passenger slider. Although my intention was to check the part date on that side, I didn't get that far. There is a large white seal with a 2014 date on it and sealed edges that have very obviously never been disturbed. There is no way they replaced a latch in this door in 2017 without disturbing this seal. I plan to call first thing tomorrow morning to add that bit of evidence to the pile. I'll also pull the drivers slider panel to see how much they disturbed that same sheet and seal during the recent repair on that side. I understand that you can't know exactly what your employees do at all times and for liability reasons you may not want to make admissions out of hand. But this latest evidence makes it nearly impossible to continue to insist that the 2017 repair was done properly. And although it's an issue between the dealer and Ford, not me, it would appear that now Ford has reimbursed the dealer twice when in reality only half the work has been done that Ford was paying for. And now for the only bright spot in this whole fiasco, my opinion of the Transit Connect itself has risen back up to where it was before the door latch failed. I understand that every vehicle can have issues so recalls don't really bother me if they aren't ongoing issues. I had begun rethinking my plans to special order another TC when this one is paid off next July. A recall that continues to leave safety items broken would be a deal breaker for me. But it is starting to look like it's not really a Ford Recall or Transit Connect problem but is instead a problem with the technician that did the repair at a minimum and maybe a problem at the dealer level. Switching dealers before that next purchase will fix that cause and I can still feel safe sticking with the Transit Connect which I have otherwise fully enjoyed.
  9. DonShockley

    Mike Chell's Soapbox

    Regarding all the hair splitting about when/if a life threatening situation existed: 1. I am sure almost everybody, on which ever side, did the same thing I did which was replay the video trying to see exactly what happened. When trying the case in court or in the court of public opinion, we need to remember that the people involved didn't have that option. You have to go with what the situation was for the people involved at that time and judge accordingly. 2. A simple push or punch ends lives all the time, intentional or not. When it happens, there's usually a call for leniency because it was an "accident" and there was no intention to kill. But we have laws against assault because the standard expectation is that you have zero right to initiate force against another person. To start splitting hairs about the results of that force, or the force used in defense of that initial attack, is a bit silly. But if you are going to go there, the benefit of the doubt has to go to the person attacked and not the attacker. https://cbsaustin.com/news/local/man-dies-after-being-shoved-to-the-ground-outside-downtown-bar https://www.boston25news.com/news/ayer-man-killed-after-hitting-his-head-following-single-punch/646997918 https://www.independent.co.uk/news/uk/crime/harrow-school-boy-died-from-single-punch-after-telling-club-promoter-youll-work-for-me-one-day-a6991941.html https://www.msn.com/pt-pt/desporto/video/cambridge-student-dies-after-being-pushed-hitting-head/vi-AAAmJBY https://www.theroot.com/man-who-landed-fatal-punch-after-victim-called-him-the-1824992681
  10. Well, the parts from Latvia got to the house just ahead of my TC making it home from the shop, so Latvian/USA post wins the race. I'll do a longer post later on the install, but the short story is the parts fit and it's a simple swap with just a couple screws. Here's a few pix.
  11. DonShockley

    All-New Ford Ranger Uses Radar to Make Towing Easier

    When I was in the Navy, I used an S-10 to tow a 25 ft 5th wheel from ID -> TX -> CT -> WA state -> TX. I did have to replace the manual clutch once after I got it stuck at my sisters place way up in the hills of WV.
  12. DonShockley

    Mike Chell's Soapbox

    I remember a case that was on TV decades ago that involved a driver ramming his car back and forth in a parking lot, IIRC shoplifter trying to evade store security. A bystander retrieved his weapon and fired because the driver was trying to run down the security coming after him. At trial one juror swung the rest by pointing out that although the guy was definitely trying to run people over, at the instant the shot was fired the car's backup lights were lit and the people were in front of the vehicle. The argument was that at that instant, even though the shooter had no way to know the car was in reverse, the danger did not exist even though the driver had previously backed up multiple times to make another run at his targets. That type of split second video analysis doesn't accurately reflect real self defense situations. I watched that video for the FL case and it's another fraction of a second hair splitting. By my count, it was just 4 seconds from the guy being blind sided until the shot was fired. And from the camera angle, the backward movement was barely noticable so I wouldn't be too sure that it was apparent to somebody on the ground directly in front of them. If you use a comparable example of emergency braking, "A controlled study in 2000 (IEA2000_ABS51.pdf) found average driver reaction brake time to be 2.3 seconds" then you can see how easy it would be for somebody who already believes themselves in a life threatening situation to be unable to stop shoot nerve impulse when the attacker backs off at the last second once they realize the victim has the ability to defend themselves. Regrettable but you do need to consider such human factors in any analysis. https://copradar.com/redlight/factors/index.html https://copradar.com/redlight/factors/IEA2000_ABS51.pdf
  13. Subsidized anything doesn't lower the actual cost, it just shifts the burden of paying the costs to somebody else. Personally, I suspect subsidies actually increase overall cost since the people financing the subsidies, usually taxpaysers, aren't part of the decision making on if what you are getting is worth the cost. And the person making the purchase decision is only paying part of the burden so is willing to pay more than what it would really be worth if the buyer was paying all the cost.
  14. About a month with no update on my order of these reflectors. Long waits are not all that unusual for some overseas orders but I usually see something within that time frame, so I sent a follow up message to the seller. Although he stated there was an error in the eBay systems ship date, I suspect they just dropped the ball on getting it out because just a few days later a tracking number finally shows on eBay. The sellers delivery estimate was "within 14 days usually", and just yesterday the tracking number started showing it within the Latvian end of the postal system. So hopefully it will be here soon. The bigger question may be if my TC will be fixed and out of the shop before it arrives.
  15. Thanks for the info Mike & Don. Doesn't seem like diesel would have net benefits for my driving needs. Although I haven't done any towing with my current TC, I still intend to add the tow package to my next TC options since I would rather have it and not use it as opposed to needing it and not having it.
  16. I'll be replacing my current TC Wagon next year and had been planning on special ordering a TC Van. That may change depending on how my current trip to the shop turns out in the end, but for now another TC is still the plan. For those with prior diesel vehicle ownership, what are the reasons to consider making the switch from gas to diesel. I've heard durability at high milage is a big plus, but I do less than 10K per year so I am not sure that would be a big benefit. It seems like the fuel cost is slightly higher and I've noticed they now have some additive that's needed in addition to fuel, I'm assuming for emissions reasons. I would think keeping that topped off in addition to fill ups would be a bit of a pain. I'll be doing more specific research on all the options once I'm ready to special order, but I'm interested in learning more about diesel in a daily use vehicle instead of a commercial vehicle.
  17. DonShockley

    2017 Connect Trend SWB

    DEXTER is getting a reboot on TV and the Ice Truck killer got frustrated with city parking.
  18. I'll always try to give the dealer a chance to own up and fix their mistake which is why I took it back to the same dealer. And there's still a chance that Ford corporate is going to make it right. But I do think this is likely the final straw for this dealer. I had been cutting them some slack because they were obviously overgrowing their old service facilities but were in the process of building a huge new one. But it's even worse at the new place. And I wonder if I'm getting the full story on the recall install where the newly installed part failed so soon. That's another reason for getting the failed part back, I'll be able to check part numbers to try to see if it's the pre or post recall version that failed. But one thing's for sure, next year if I stick with my original plan to special order a van with all the bells and whistles, it won't be ordered from this dealer. and unless there's a drastic shift in the dealer's attitude, I'm also going to try to dissuade my stepfather from getting his Lincoln Navigator there even though he doesn't typically use the dealer for his service needs. I understand that sometimes dealers get outrageous customer demands. But when it's so simple to do what's right, and reletively cheap too, I don't know why businesses don't put forth the little bit extra it takes to keep everything running smoothly. Of course I don't seem to win that argument at my own place of employment either. I know that it may be out of the control of the service staff I am dealing with so it's why I don't go raving lunatic on them even though sometimes I want to.
  19. That's exactly why I told them I needed the failed part even if there was an extra core charge. Repeat failure of the part installed as a recall repair needs to be not only documented in the paperwork but the failed part preserved for failure analysis if needed. Regardless of who ends up paying for the replacement, the failure will need to be documented. If it's just a one off failure, fine and dandy, these things can happen to even new parts. But if it can be shown to be a pattern of repeated failures among different customers vehicles and different dealers installing the recall repair, that's when failure analysis of the part may provide an answer of why.
  20. DonShockley

    2017 Connect Trend SWB

    Looks like it might be these locks: 2010-13: https://www.slicklocks.com/ford-transit-connect-kit-2010-2013-2010-2013.html 2014+: https://www.slicklocks.com/ford-transit-connect-kit-2014-present.html I might have to check into these myself. It's about half the price of getting the failed latch replaced on just the drivers slider which is what my TC is in the shop for right now.
  21. Checked throughout the 13 page SRS wiring diagrams. And there are seperate sections for 8-10-12 Loop variants, single/dual seats, and with/without 2nd row seats. But all of them reference those same two pages as the location of the modules, so I assume the location remains unchanged. Makes sense in a way; van, wagon, or taxi all have the front 2 seats so the module can sit between them for all types and it's only the extra sensors and extra bag circuits that need to be relocated.
  22. My 2015 wiring manual shows a couple Restraints Control Modules in the center console area.
  23. Here's how I responded to my unpleasant buying experience with my RAV4. I knew you had to be careful to not say things that were potentially actionable. I know if you suggest criminality or what people did or did not do that it could be something you need to try to prove in court. So I was very careful to just say how I felt after what happened rather than make charges about their actions. I hope I'm not jinxing it, but I did get a better response from Ford corporate. I called the recall number who then redirected me to Ford Customer Satisfaction and after explaining the situation, and a short wait while they checked the records or talking to the higher ups or whatever, they came back and said Ford would help on the issue as long as when they contacted the dealer that the issue was not due to neglect or abuse on my part. The said it could be another 2 days for that process to complete before a final yes/no determination could be made. It's not even about the money at this point, as shown by the fact that I'll pay extra for a spare part for the passengers side, but rather that a recall repair should actually fix the problem for longer than a year. I have an even better label maker now, I don't think Ford will like the extra size and attention getting graphics that will end up plastered on my back window if they stick with this poor recall repair failing after 13 months and no fix.
  24. DonShockley

    Lost Membership Card.

    I may end up voluntarily giving up my TC membership card and going with a Mercedes Metris next year based on my recent repeat failure on the door latch recall. I may be giving up my Redneck card too, never having EVER thought about any kind of luxury brand car since I've never seen a car as a status symbol. But the Mercedes was the closest back in 2015 when I decided on the Transit Connect, with the NV200 a distant third. I may also have to see what new models may be in the running.
  25. Just got the word, and apparently the prior good news was just words. After waiting 5 days for my car to even make it into the service bay, and that's 5 days after the appointment I was given with AutoMax Ford of Killeen TX, I got the call late yesterday that it was indeed the latch that had been replaced during the recall that had failed. But yesterday they said they were submitting a request to Ford to cover it and it usually takes 24-48 hours to get an answer. I just got off the phone with the dealer and the answer was NO! The reason given was that the recall parts were only warrantied for a year after install. So for the exact failure that generated a fleetwide recall that happened 4 days outside the standard 3yr/36000mi warranty and 1 month outside the warranty on the installed recall repair parts, Ford will do nothing. It's really making me rethink my plans to do a custom order Transit Connect van next July once my TC Wagon is paid off. It also has me rethinking the trade in vs keep it if the recall repair is only lasting 13 months. So it's going to be $550 for the repair. I made sure to tell them to give me tho old failed drivers side part. I am actually going to increase that cost a bit and get the same part for the passengers side since they were both part of the recall repair and I want to be prepared for a repeat failure on the other side. But if it does happen, I'll see if the repair is DIY or take it somewhere else if I have to. All in I expect to be out around $700, not too bad, but I shouldn't be paying anything for a repeat repair of recall issue. After I finish this post I do intend to do a little more fighting. Starting with calling the Ford phone number listed on the recall notice. I still strongly suspect the recall wasn't properly installed. I also made sure to tell AutoMax Ford of Killeen to make sure to keep the old parts, even if it involved an extra core charge (which it turns out it doesn't) so that I would have evidence if needed when I file a report with NHTSA (? or other appropriate governement recall agency) that the recall repair has the same failure with the new part as was failing on the old part. I drove around for years with my poor puchase experience on a Toyota RAV4 shown on the back for all to read, I guess I can do the same with the poor recall repair experience on the TC posted all over that big back hatch for all to read until I upgrade next year. I guess I'll also have to start doing some more serious research into making that replacement possibly be a Mercedes Metris instead of a Ford Transit Connect.
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