The more I hear about Ford and what they let their dealers get away with, the more sure I become that this will be the only Ford I ever own. I specialized in Subarus with my shop but I worked on most makes of Japanese vehicles from time to time. In working with the dealers and factory for parts and information, I NEVER ran into the kind of bullshit I have with Ford in just a year of owning my van. None of my customers ever had this kind of crazy story either. Sometimes a dealer would try to cut a corner but a call to the factory rep always brought down the wrath of god.
Going from Japanese made vehicles to an American made (corporate culture, even though the van was made in Europe) has been a hell of a downgrade.