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Showing content with the highest reputation since 08/07/2018 in all areas

  1. 1 point

    Lost Membership Card.

    One of the worst collisions I've seen was a guy on a motorcycle hitting a deer on the freeway. Luckily for me, wildlife in The City is usually limited to small animals. But lately, coyote, mountain lion, wolf, fox, peregrine falcon have all been seen roaming the streets. Hopefully, they will prey on the seagull, pigeon, raccoon, and skunk. In San Francisco, Animal Care & Control officers have a membership card. I wonder if that is a Ford OEM Colt Automatic Rifle, or an aftermarket accessory. And no, that is not my address. Just a coincidence that they are on 5150 whatever street. Dog catchers are not coming to my house fully armed, with search warrants.
  2. 1 point
    This is why I do all work possible myself. I know I can screw up much less frequently than others. Of course recalls are the exception.
  3. 1 point
    Well, I finally got my TC back today. Ford corporate did end up covering the replacement of the failed door latch with just a $25 deductible. Of course the dealer took another 3 days after the repair was done to actually get all the paperwork done until I could actually pick up the car. And I did pay out of pocket to get a spare for the passengers side so if it fails I can get the repair done in a hurry, elsewhere if necessary. So I actually ended up spending $180 total. And now, the rest of the story....... I wasn't able to keep the failed part since it was to be returned to Ford as part of the (out of?) warranty coverage. But I was able to take photos of the failed part. Later while I was killing some time before the movie I was going to see opened, I was looking at the photos and noticed something interesting. The part number label showed a build date of 2014 even though the recall was issued in 2016 and I had to wait 4 months for "recall parts" to be available for installation in June 2017. So the recall compliant parts shouldn't have build dates prior to 2016 or 2017. I returned to the dealer and spoke to the service manager about this. He retrieved the part and looking closer, he found that the timing was even worse. The 2014 label was on top of an earlier 2013 label, making it that much less likely to be from a 2016 recall / 2017 repair. Although I think he realized what it meant, he claimed he would have to consult with the parts experts to determine if those were build dates and not some other random number. Yeah, right. And although he produced the documentation of the parts orders and install entries for the 2017 recall repair, he did say he understood how bad it looked when all the physical evidence seems to suggest the repair wasn't actually done regardless of what the paperwork shows. Although he would not come out and admit what I suspect we both knew, he stated he was going to dig deeper to find out why there was apparently a 2014 part that failed. And that IF it appeared the recall repair in 2017 had not been done properly, they would pull the car back in free of charge, install the part I currently have on hand, and refund both the cost of the part and the deductible that I have already paid. And if that's what happens, it is the proper solution for this issue but I shouldn't have to be the one driving this investigation. The dealer should have done all this ASAP once my initial evidence suggested the 2016 repair was faulty. After I got home, I did some further digging by pulling the inside panel on the passenger slider. Although my intention was to check the part date on that side, I didn't get that far. There is a large white seal with a 2014 date on it and sealed edges that have very obviously never been disturbed. There is no way they replaced a latch in this door in 2017 without disturbing this seal. I plan to call first thing tomorrow morning to add that bit of evidence to the pile. I'll also pull the drivers slider panel to see how much they disturbed that same sheet and seal during the recent repair on that side. I understand that you can't know exactly what your employees do at all times and for liability reasons you may not want to make admissions out of hand. But this latest evidence makes it nearly impossible to continue to insist that the 2017 repair was done properly. And although it's an issue between the dealer and Ford, not me, it would appear that now Ford has reimbursed the dealer twice when in reality only half the work has been done that Ford was paying for. And now for the only bright spot in this whole fiasco, my opinion of the Transit Connect itself has risen back up to where it was before the door latch failed. I understand that every vehicle can have issues so recalls don't really bother me if they aren't ongoing issues. I had begun rethinking my plans to special order another TC when this one is paid off next July. A recall that continues to leave safety items broken would be a deal breaker for me. But it is starting to look like it's not really a Ford Recall or Transit Connect problem but is instead a problem with the technician that did the repair at a minimum and maybe a problem at the dealer level. Switching dealers before that next purchase will fix that cause and I can still feel safe sticking with the Transit Connect which I have otherwise fully enjoyed.
  4. 1 point
    What a crazy story. Rat (mouse) bastards. Glad you could remedy the situation with some resourceful ingenuity.
  5. 1 point
    Mike Chell

    Mike Chell's Soapbox

    ON another note. Please, please, PLEASE ... automakers ... build your cars so that they are Faraday Cages. No phone, text or wifi signals allowed. I am just a few more distracted drivers away from throwing ball bearings out of my window on the interstate !!!
  6. 1 point

    Lost Membership Card.

    I considered the Metris before buying the TC. The Metris was larger, more capable in a cargo sense, but it was $10,000 more than my TC. And, I liked the styling of the TC better. For what I needed it for (hauling drums) the TC had enough space. Factor in the price of Mercedes replacement parts vs Ford down the road, fuel economy, the TC made more sense. I love this van. Off topic, but thanks to Fifty150 for the window deflector recommendation, the Weathertech deflectors work and look great.
  7. 1 point
    Then you can have unfiltered air going directly into your engine. That does not sound appealing.
  8. 0 points
    Ford engineered the almost perfect mouse habitat in my 2017 TC. While camping last week two mice jumped up into the engine bay and pulled all the loose uncovered wheel well insulation apart and made a nest right in front of the heater fresh air intake in about a 36 hour time period. You guessed it, as soon as I started the engine the AC came on and the fresh air intake door opened up and most of that insulation got sucked right into the heater fan. I noticed right away the heater sounded rough on 1 low and made the dash rumble and shake on 2. I needed (wanted) AC when we dropped back down to the 110 temps so I tore half the dash apart and finally gave up on trying to get the fan motor out. I pulled the wipers off and the plastic tray/cover pieces off from underneath the windshield and removed the rest of the insulation. Then pulled the cabin filter and made tools from tree branches to reach up inside and painstakingly I picked, prodded and plucked the insulation out of the squirrel cage fan and used the fan to blow it out a little at a time.......took me about 4 hours and insulation all over inside on the pass side. Fortunately, the mice were not in there long enough to make a huge stinky mess, could have been much worse. The mice watched me working and I couldn't get rid of them. They finally left the scene a after I had finished and during or following the rain and hail storm that afternoon. I left the cowl tray, cover and wipers off until I was ready to leave so I could see them. I plan to make a hardware screen cloth cover to put over the fresh air opening to prevent this from ever happening again. The picture is what came out when removing the filter and only represents a a very small amount of the insulation I removed.