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thebergmans3

voice command not "hearing" me

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I read all of the topics and I'm not seeing any that are related to my issue.

I have a 2016 TC with the basic Sync (no touchscreen, no navigation)

The voice commands stop functioning, it just stops hearing me when I speak. This has happened A LOT. My service advisor says its common, and a master reset will fix it. Of course it will...... I really don't feel like I should have to do a master reset as often as I do. I'm starting a log to keep better track how often it happens, but I would guess that I have to reset about once a month on average. Sometimes I even have to master reset several times in a row (3-6 times) before it will work properly.

 

Does anyone else have this happen? Is it actually common or am I being jerked around because they don't want to bother figuring out what is actually wrong?

 

Thanks!

 

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I have a 2017 TC with the same sync and have never had a single issue like you have described. But then again I don't use it often and only for an occasional phone call. One thing I do not like is on my XLT they stuck the microphone (if that's what this is) down at the bottom of the dash beside the console. Seems like a great place if my knees could talk but since not I have to talk loudly. Looks like an add on and not from the factory..........is your's the same?  P1040160.thumb.JPG.9a440d6305129303393e95fe36b86dce.JPG

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Have you checked for Sync updates? My 2016 with SYNC 1 has been updated once since I purchased it. Update using a USB drive. Google SYNC updates to find the website.

 

I never have to reset the system. Voice commands work mostly.

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I never saw an update listed since i bought my 2018 ,  it says the below but no update is offered. It was updated back in 2017 apparently long before i bought it late 2018.

Capture.GIF

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Thank you both for your insight so far. I use my voice commands a lot, mostly for listening to the music downloaded on my phone/Spotify etc. That is the only way I can find to switch between the "bluetooth audio" function and say, just being set at "line in" or the calling functions.

 

desert_connect

 I do not have this type of microphone, mine is in the overhead console with a small hole/opening that is molded into the plastic. I agree that yours looks to me some sort of after the fact device.

 

Don Ridley

 

I have checked previously for an update with the Ford website saying I was up to date. I just checked again and it is up to date, with the "last confirmed install of an update" being the day I had it at the dealership for them to look at the problem. It happened to fail the same morning I was taking it in for another issue so I had them do that as well. My repair order only says that they performed a master reset, but they obviously performed an update as well. That was on April 10, 2019 and it just failed again today May 13, 2019. 

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It's confusing because it says " We are pleased to deliver a new SNYC software update - available for immediate download " but when you click on update it says the below .

 

Despite all this i never had any issue with voice commands , every once in a blue moon when  i decide to use it no problems but it's exceptionally rare that i use it . I do not have that microphone thing like Desert Connect showed in his above post either . 

 

 

 

Capture.GIF

Edited by herb

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Looks like it's a very cheap dealer installed alarm system. Seems to be for salesman convenience.

https://www.thetruthaboutcars.com/2016/08/never-buy-car-alarm-dealership/

If I ever see a piece of junk that poorly installed on a new vehicle from a dealer I'm pitching a fit. I may choose to do something like that after it's mine, but I'm an amateur working on my own stuff. A supposed expert dealer doing it so poorly to every brand new vehicle like the article mentions would make me run as fast as I could to a different dealer. Reading how they are used I would be wondering if it's still set up with the equivalvent of a master key. After all, if the dealer didn't remember to explain what it was then did he remember to change it from the master dealer module to the individual customer module.

 

Edited by DonShockley

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