Thank you both for your insight so far. I use my voice commands a lot, mostly for listening to the music downloaded on my phone/Spotify etc. That is the only way I can find to switch between the "bluetooth audio" function and say, just being set at "line in" or the calling functions.
I do not have this type of microphone, mine is in the overhead console with a small hole/opening that is molded into the plastic. I agree that yours looks to me some sort of after the fact device.
I have checked previously for an update with the Ford website saying I was up to date. I just checked again and it is up to date, with the "last confirmed install of an update" being the day I had it at the dealership for them to look at the problem. It happened to fail the same morning I was taking it in for another issue so I had them do that as well. My repair order only says that they performed a master reset, but they obviously performed an update as well. That was on April 10, 2019 and it just failed again today May 13, 2019.