New member here, churning up old threads.
My Ford dealer was clueless about the recovery hook and I ended up getting one from Amazon. I haven't found a place to stash it, and maybe it can go in that jack bag, which I've never taken out.
I wanted it for two reasons. The whole front end is plastic, and I wanted a tie off point for when there is a canoe on the roof. And the second reason is that the Connect doesn't have much ground clearance. I can see myself driving some remote dirt road and high-centering the vehicle. I try to be careful, but... On such roads I'll carry a 100' timber rope, a hand winch, and the recovery hook. Hopefully, it's like how carrying an umbrella keeps the rain at bay, and I'll never use it.