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DonShockley

VICTORY!!! Second recall on door latches

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As I posted here back in 2018, I had the door latches on my 2015 XLT fail AFTER having the recall repair done. Turns out the parts were never installed on the first "repair" under the recall. Lots of fighting over several months to get the dealer to fix the problem and refund the money I paid for the repair. But complaints to NHTSA and trying to get local news channels or news papers to inform others, who might also be driving around in cars that were still unrepaired after having the recall done, all got me zero responses.

 

But this morning I got an email that a second recall is being issued because first recall may not have been done properly.

Here's a copy/paste:

Jun 08,2020

Manufacturer Recall Number20S30
NHTSA Recall NumberAWAITING#
Recall StatusRecall Incomplete, remedy not yet available

SummaryVEHICLES MAY NOT HAVE HAD ALL OF THEIR DOOR LATCHES REPLACED OR REPLACED CORRECTLY WHEN PREVIOUSLY REPAIRED BY DEALERSHIPS UNDER SAFETY RECALL 15S16 OR 16S30. SAFETY RECALLS 15S16 AND 16S30 WERE ISSUED TO REPLACE DOOR LATCHES WITH A LATCH PAWL SPRING TAB THAT WAS SUSCEPTIBLE TO CRACKING AND FAILURE IN AREAS WITH HIGH THERMAL LOADS.

Safety RiskA DOOR LATCH WITH A FRACTURED PAWL SPRING TAB TYPICALLY RESULTS IN A DOOR WILL NOT CLOSE CONDITION. IF THE CUSTOMER IS ABLE TO LATCH THE DOOR AFTER REPEATED ATTEMPTS TO SHUT THE DOOR, THERE IS A POTENTIAL THE DOOR MAY UNLATCH WHILE DRIVING, INCREASING THE RISK OF INJURY.

 

And in just a few hours I am going to be turning in my 2015 and picking up my new 2020. And it's from the same dealer I took the 2015 to in order to have a double check on the second installation of the recall parts. I am going to try to see if I can get the service fee refunded not that a second recall is being issued.

 

It was a pain and took too long, but at least now I have peace of mind that other people in the same situation will be protected. I kept imagining some poor family driving around in a "recall repaired" van with kiddies jumping around in the back and the doors flying open and kids falling out on the road. And all because the parts were never installed like happened with mine. Now that's finally being corrected. The good guys win for a change.

NHTSA Recall 2 cropped.jpg

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Posted (edited)

As I keep saying about ford's  non-existing "customer service" !!

Really like the Connect wagon - handy, practical, comfortable; but absolutely abhor ford's so-called customer service.

Edited by Gideon
addition

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