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Gideon

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Gideon last won the day on January 8

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About Gideon

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    Canada Ontario
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  1. Gideon

    Ford Customer service (or not)

    In case you didn't notice, I commented on Henry Ford and Ford motor Co customer relations, NOT the car itself !
  2. Not sure, but could it be the headlight relay ? Probably worth checking.
  3. Gideon

    Ford Customer service (or not)

    As far as Ford's letter of Jan 1942, he HAD to say something after the Pearl Harbour attack and Germany's subsequent declaration of war against the USA. Otherwise he'd be spending the war in "isolation" and who knows what the USA would have done to the company. And don't forget that H.Ford blamed the jews for WW1 and the depression, as well as anything else he disliked. And that 'unicorn' comment was NORTH Korea - very different from SOUTH Korea which sent troops to support the US in Vietnam (as did Austrailia & cdn volunteers who disagreed with Pierre Trudeau's "pacifism").
  4. Gideon

    Ford Customer service (or not)

    Unlike Ford, I don't have anything to hide. Note that while its in the "public domain", Ford tries to hide the fact that Henry Ford was a good friend of Adolph Hitler. Wonder what all the WW2 vets and their families think about that ??
  5. After tires wear out and need replacing, consider going with "60" series instead of "55". I find the ride is more comfortable and like the tiny increase in ground clearance.
  6. Ford of Canada CRM:0230129  You replied on Thu 2020-05-21 2:24 PM Rccan, C (C.) <crccan@ford.com> Wed 2020-05-20 7:41 PM Reply Forward More actions Hello Mr. Davison Thank you for contacting the Ford of Canada Customer Relationship Centre, my name is Megan. We received your email on May 16 regarding your concern for your service plan. I understand your frustrations in this matter. We understand that the current COVID-19 situation has resulted in the temporary closure of dealerships. We are aware about our customers concerns about warranties expiring, and claims being unable to be filled, we share these concerns too. However, Ford is currently monitoring the situation in its entirety. This does mean that Ford is currently prioritizing the safety of our customers, partners, employees and dealerships first as safety is Ford’s number one priority. If your warranty expired due to months-in-service and you had a problem with your vehicle during the COVID-19 situation and you could not make an appointment with your dealer for warranty service, while there is no extension of the New Vehicle Limited Warranty, your repair will be covered if it would have been covered under the existing warranties. If your warranty expired based on exceeding the maximum mileage allowed under the New Vehicle Limited Warranty, special considerations will be provided on a case-by case basis. We are not ignoring or neglecting our customers or our responsibilities during these trying times. However, with our number one priority being the health and safety of our customers, dealerships, partners, and employees on our minds we fully intend and plan to address these concerns and claims once things begin to resolve. As always, Ford appreciates your understanding and support while we Please take care during these trying times. Thank you for contacting Ford of Canada. Sincerely, Megan L. Customer Relationship Centre Ford of Canada Sometimes e-mail communication does not allow us to gain additional information that may be helpful in responding to your inquiry. Should you feel that we have not adequately addressed your question or questions please contact the Customer Relationship Centre via telephone Monday through Friday between the hours of 8:30am and 8:00pm. You can reach the Customer Relationship Centre at (800)565-3673. Hearing impaired callers with access to a TDD may contact (800)232-5952.Should you need it in the future, your reference number is . In addition, you can try online support at www.ford.ca. Here you can find answers to frequently asked questions and links to other key product and service information. Ford Confidentiality: -------------------- For security reasons, please do not submit any sensitive personally identifiable information, such as credit card numbers, driver license number, Social Insurance Number, DOB, etc. Thank you. ------------------- Original Message ------------------- From: undefined; Received: Sat May 16 2020 09:25:42 GMT-0400 (Eastern Daylight Time) To: FOC Tier 1 Email - English NA CRC; Subject: Customer Support Email from Gideon Gelbart Title: Mr First Name: Gideon Last Name: Gelbart Street Address: XXX Desjardins St. City: Hawkesbury Province: ON Postal Code: XXXXXX Day Time Phone: undefined Day Time Call Timing - From: To: EST Evening Time Selected: false Evening Time Phone: undefined Evening Time Call Timing - From: To: EST Cell Time Selected: false Cell Time Phone: undefined Cell Time Call Timing - From: To: EST Email Only: true Email Address: g5762w@hotmail.com Vehicle VIN: NM0GE9F71G1259347 Vehicle Year: 2016 Vehicle: Model Transit-Connect Current Mileage: 91160 Dealership : Hotte Ford Owner Relation: Self Comments: I had paid to transfer a service plan from original owner to me. I was never told it had an expiry date. Due to pandemic lockdown I am now past that date and dealer refuses to accept 1 last service (had 2 times left). This is very poor customer service considering the dealership itself was also under lockdown in March. Would you help me please? Note the response was not even addressed to me. Also parts of sentences were deleted. And Ford has the gall to call this "customer relations" ??
  7. I've got a 2016 [xlt?] wagon bought in 2018. Pull a tent-trailer (approx 1200 lbs) in summer. No problems at all EXCEPT with Ford Customer NON-Service !! I would suggest to program the control unit to "Dark Mode" unless already done. Much easier on battery in our cdn climate. You may also want to switch to '60' series tires from original '55' series. Just remember fuel filler is on passenger side and do not open sliding door at fill-up.
  8. Gideon

    Big Brother - Auto Manufacturers

    Map [with/without calibrated Compass] = "original GPS". Even with yearly updates, my Garmin GPS still gives false directions when I drive to my favorite campground [gone there the past 15+ yrs]. While good maps ARE best (my opinion), I do like the extra help of GPS for travel to/in unfamiliar or construction areas, and for time estimates. As the 'Owners Manual' says: electronics are NOT a substitute for driver resposibility & attentiveness ! As for my cell phone, its on but in sleep mode and all my family know I will not answer calls when driving !!
  9. Gideon

    Passengers seats or Cargo????

    What about a lower-cost cargo model and get it repainted by a reputable shop ??
  10. Something like this should have been under warranty or safety-recall. Although I'm canadian, I would have yelled for the NHTSA to get involved !!
  11. Gideon

    Big Brother - Auto Manufacturers

    BTW: If any of you use 'Wase' [gps app, if I didn't spell correctly], I hope you read the fine print in the 'user agreement' to see exactly what you allow the app (ie:company) to do with/to your info.
  12. Gideon

    Big Brother - Auto Manufacturers

    And god help you if you have a "smart speaker" or such at home. Their mics are ALWAYS ON, to hear-record-and pass on any & every thing !! My opinion: If a company is going to make money with MY personal info, then they should pay me for that priveledge !!
  13. Gideon

    How Do You Check Engine Hours?

    Fifty150 is absolutely right. I've always preferred to change all fluids and to have all else dble-checked by MY [not seller's] mechanic. Even trusted mechanics are human and could possibly have overlooked something, especially at busy garages where the mechanic may be interuppted at times.
  14. Gideon

    TPMS question

    I have many times in the past been alerted to tire 'problems' [and alignment] by paying attention to how the car handles [smooth, low/no traffic road]. One time a tire was off by just 4-5 lbs but it was enough for me to notice. I remember when my daughter was shopping for a car and liked the car but not its road 'manners'. Her description of its handling instigated a close look at the tires where 2 appeared low (visual). After getting the salesman to have the car serviced - he said they found the tires low - she tried the car again, and bought it.
  15. Gideon

    TPMS question

    At the risk of being "a pain in the b****", I will repeat: What is wrong with USING a $3 to $5 Tire Gauge and couple of minutes EASY work ??? Yes, ALL batteries eventually wear out.
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