Gideon Posted May 22, 2020 Share Posted May 22, 2020 (edited) Ford of Canada CRM:0230129 You replied on Thu 2020-05-21 2:24 PM Rccan, C (C.) <crccan@ford.com> Wed 2020-05-20 7:41 PM Reply Forward More actions Hello Mr. Davison Thank you for contacting the Ford of Canada Customer Relationship Centre, my name is Megan. We received your email on May 16 regarding your concern for your service plan. I understand your frustrations in this matter. We understand that the current COVID-19 situation has resulted in the temporary closure of dealerships. We are aware about our customers concerns about warranties expiring, and claims being unable to be filled, we share these concerns too. However, Ford is currently monitoring the situation in its entirety. This does mean that Ford is currently prioritizing the safety of our customers, partners, employees and dealerships first as safety is Ford’s number one priority. If your warranty expired due to months-in-service and you had a problem with your vehicle during the COVID-19 situation and you could not make an appointment with your dealer for warranty service, while there is no extension of the New Vehicle Limited Warranty, your repair will be covered if it would have been covered under the existing warranties. If your warranty expired based on exceeding the maximum mileage allowed under the New Vehicle Limited Warranty, special considerations will be provided on a case-by case basis. We are not ignoring or neglecting our customers or our responsibilities during these trying times. However, with our number one priority being the health and safety of our customers, dealerships, partners, and employees on our minds we fully intend and plan to address these concerns and claims once things begin to resolve. As always, Ford appreciates your understanding and support while we Please take care during these trying times. Thank you for contacting Ford of Canada. Sincerely, Megan L. Customer Relationship Centre Ford of Canada Sometimes e-mail communication does not allow us to gain additional information that may be helpful in responding to your inquiry. Should you feel that we have not adequately addressed your question or questions please contact the Customer Relationship Centre via telephone Monday through Friday between the hours of 8:30am and 8:00pm. You can reach the Customer Relationship Centre at (800)565-3673. Hearing impaired callers with access to a TDD may contact (800)232-5952.Should you need it in the future, your reference number is . In addition, you can try online support at www.ford.ca. Here you can find answers to frequently asked questions and links to other key product and service information. Ford Confidentiality: -------------------- For security reasons, please do not submit any sensitive personally identifiable information, such as credit card numbers, driver license number, Social Insurance Number, DOB, etc. Thank you. ------------------- Original Message ------------------- From: undefined; Received: Sat May 16 2020 09:25:42 GMT-0400 (Eastern Daylight Time) To: FOC Tier 1 Email - English NA CRC; Subject: Customer Support Email from Gideon Gelbart Title: Mr First Name: Gideon Last Name: Gelbart Street Address: XXX Desjardins St. City: Hawkesbury Province: ON Postal Code: XXXXXX Day Time Phone: undefined Day Time Call Timing - From: To: EST Evening Time Selected: false Evening Time Phone: undefined Evening Time Call Timing - From: To: EST Cell Time Selected: false Cell Time Phone: undefined Cell Time Call Timing - From: To: EST Email Only: true Email Address: g5762w@hotmail.com Vehicle VIN: NM0GE9F71G1259347 Vehicle Year: 2016 Vehicle: Model Transit-Connect Current Mileage: 91160 Dealership : Hotte Ford Owner Relation: Self Comments: I had paid to transfer a service plan from original owner to me. I was never told it had an expiry date. Due to pandemic lockdown I am now past that date and dealer refuses to accept 1 last service (had 2 times left). This is very poor customer service considering the dealership itself was also under lockdown in March. Would you help me please? Note the response was not even addressed to me. Also parts of sentences were deleted. And Ford has the gall to call this "customer relations" ?? Edited May 22, 2020 by Gideon Quote Link to comment Share on other sites More sharing options...
mrtn Posted May 22, 2020 Share Posted May 22, 2020 Did you just post someone else's home address in the public internet? Double Nickels 1 Quote Link to comment Share on other sites More sharing options...
Double Nickels Posted May 22, 2020 Share Posted May 22, 2020 11 hours ago, mrtn said: Did you just post someone else's home address in the public internet? 13 hours ago, Gideon said: First Name: Gideon Last Name: Gelbart Street Address: 410 Desjardins St. City: Hawkesbury Province: ON Postal Code: K6A3L9 Nope. He posted his own. jrm223 1 Quote Link to comment Share on other sites More sharing options...
mrtn Posted May 22, 2020 Share Posted May 22, 2020 Haha. Quote Link to comment Share on other sites More sharing options...
Gideon Posted May 22, 2020 Author Share Posted May 22, 2020 Unlike Ford, I don't have anything to hide. Note that while its in the "public domain", Ford tries to hide the fact that Henry Ford was a good friend of Adolph Hitler. Wonder what all the WW2 vets and their families think about that ?? Quote Link to comment Share on other sites More sharing options...
mrtn Posted May 22, 2020 Share Posted May 22, 2020 It was customary for rich white folks of the day to be Nazis and racists. Quote Link to comment Share on other sites More sharing options...
Double Nickels Posted May 22, 2020 Share Posted May 22, 2020 I'm not buying a Japanese car. They were Hitler's buddies and they bombed Pearl Harbor. I'm not buying Korean, because I don't trust anybody who rides a unicorn. I don't like how Macron, Trudeau, Johnson, and Princess Anne were making fun of our President. Now I can't buy Ford or Chevy. Quote Link to comment Share on other sites More sharing options...
mrtn Posted May 23, 2020 Share Posted May 23, 2020 ? Quote Link to comment Share on other sites More sharing options...
Gideon Posted May 23, 2020 Author Share Posted May 23, 2020 (edited) As far as Ford's letter of Jan 1942, he HAD to say something after the Pearl Harbour attack and Germany's subsequent declaration of war against the USA. Otherwise he'd be spending the war in "isolation" and who knows what the USA would have done to the company. And don't forget that H.Ford blamed the jews for WW1 and the depression, as well as anything else he disliked. And that 'unicorn' comment was NORTH Korea - very different from SOUTH Korea which sent troops to support the US in Vietnam (as did Austrailia & cdn volunteers who disagreed with Pierre Trudeau's "pacifism"). Edited May 23, 2020 by Gideon added details Quote Link to comment Share on other sites More sharing options...
Double Nickels Posted May 24, 2020 Share Posted May 24, 2020 Which leads us to present VW. Is there 1 car on the market which is politically correct? And if there is, why aren't you driving it? Quote Link to comment Share on other sites More sharing options...
Gideon Posted May 28, 2020 Author Share Posted May 28, 2020 In case you didn't notice, I commented on Henry Ford and Ford motor Co customer relations, NOT the car itself ! Quote Link to comment Share on other sites More sharing options...
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