Been meaning to make a post to this thread. What GBL said is all very true. As reported a few pages back, the center console on my cargo van got super hot when the heater was blasting.
I first reported this to my service advisor asking if there were any TSB's or SSM's. Maybe it was too early in the Gen 2 life cycle or she just ignored my request.
In March 2017, I brought the van in for regular service and asked that they look at this issue again. What they found was the heater vent was missing a duct cover. GBL was spot on.
The part used was DT1Z-19D809-A Connector - Duct - CCS. Repair work done under TSB 150094 under the b-to-b warranty. Appreciate GBL's input in diagnosing this problem.