KeyWestLes

The TC is ready (with graphics installed yesterday) for pick-up on Tuesday. I will not forget about this turmoil. I will be wiser next time, hopefully a long time from now. My brother is driving the TC here and we hope to see it no later than Thursday!

Approximately 18 hours after telling me that they found a Ford logistics guy that would expedite the delivery of the TC, the dealer calls me and says it was delivered and going through the prep process! I am most pleased to hear this, but it doesn't negate the frustration I have had with the whole delivery process. Since my dealer is out of state, I think that I will realistically have it in my driveway in about 10 days. I'll post pics at that time.

I keep learning... But first! The sales rep emailed me and said that Ford got to the bottom of the problem and is expediting the delivery, so the TC is now scheduled for delivery by this coming Monday at the latest. There is a world-wide company called Pasha that does the logistics for (some?) Fords. No one is offering an explanation as to why the TC has ben sitting at Pasha's lot for the past month, but I am not going to rattle their cage that much. I just want the van.

My dealer rep emailed me today and said he, the Ford rep and the dealership owner are still 'working on this'. I would think (in my world) that 2 phone calls to the right people - max - would be enough to seal the deal. The clock is running...

Interesting thought, @WindGuy. You're right, I'll never know about that. They are a small dealer with a decent small-town reputation. I have no idea of their other vehicle deliveries (I am no longer living in that state but wanted my old 'home boys' to get my business). Here's the latest: On Friday, I drew a line in the sand. I told the dealer that if they coud not provide me with a definite delivery date by this Tuesday afternoon, I'll cancel the order and get my deposit refunded. The dealership owner is now supposed to be involved with a 'New' Ford rep and will be conferencing on Monday. Stay tuned.

I ordered a Race Red LWB cargo TC with a few nice options. I was offered a $500 rebate and I thought the total price on it was reasonable. 5+ months and still waiting.

Ok... so it's been MORE than 5 months and here's my story. I ordered the TC in mid-February. My research (no thanks to the dealer OR Ford) tells me that the TC was built in Valencia Spain and was shipped on a Ro/Ro ship from there to Baltimore, arriving on or about June 26. My repeated requests for tracking/status updates from Ford (through the Ford Facebook page) and my dealer have ended with either silence ('we'll get back to you'), or the famous phrase that I have have heard multiple weeks and am now detesting: 'It's still in transit, please check-in with us next week". How does a vehicle sitting in Baltimore for the past 3+ weeks qualify as being 'in transit'?!? Eric from the Facebook page advises that Ford cannot tell me just where the TC is because Ford has these 'privacy' policies. What? I have been given the VIN, I have even been provided with a pdf of the window sticker. It's just that no one will tell me where the TC is or when it may arrive at the dealer, 90 minutes from Baltimore. My theory, and this needs to be confirmed or denied by an independent source since Ford cannot be relied upon, is that the TC come to Baltimore as a passenger van (like in earlier TC's) and is modified to be a cargo van: rear seats removed, cargo floor installed, metal panels where the side/rear glass was. No reasonable thinking person would believe that it takes 3 weeks to outfit a TC. So... my theory is that Ford doesn't have the side metal panels in red to replace the side glass (or perhaps is out of stock on some other component), so the TC just sits there, waiting for another Atlantic-crossing ship, with no updates coming from Ford. I keep hoping someone would just tell me the truth. The dealer told me to expect maybe a 12-week delivery, and now knows nothing, telling me that their Ford rep can't help them. Ford on Facebook is a sad joke. Eric is polite, yet worthless in his customer service position. SOMEONE knows where the TC is. Why can't I?

Ordered a '14 LWB cargo van (race red) in Feb. Still no delivery date offered. I, too, was told that they are being made in Spain. If there is a hold on deliveries, I need confirmation (the dealer rep wouldn't offer that info, of course). I am seeing more dealers across the US announcing that they have at least 1 in stock, so I think they are still coming into the states.

Greetings. Ordered a new TC in February with an open delivery date. I've been told to expect 12 weeks to 6 months for delivery! I am curious as to how others are doing with orders for the '14 models. This will replace my aging Caravan as my primary service vehicle and am looking forward to the upgrade, of course.