Chapter 2 & 3 - The Good And The Bad
Chapter 2 - Brought my van into the dealer on Thursday to have SMM 46321 done. Gave the service advisor the printed out PDF with the helpful notes from Mickster. Two steps to perform, update the BCM and set the approach lights to dark mode. Should be easy peasy. I also asked that the headlights be adjusted higher since I've haven't gotten around to doing it myself. The headlight adjustment seems to be an improvement, that's the good news. The dark mode enabling didn't get done, that's the bad news. The tech updated the BCM, I was told, but when you open the slider, the front/rear lights come on and if you leave the door open they stay on for 10 min, same as before. I always leave my driver side slider open in the garage to air out the van plus it's easy to pop in/out if I need something. Cycling the high beam lever on/off still turns the lights off.
Chapter 3 - Back to the dealer this morning for another go at it. Again I give my service advisor the printed PDF, this time highlighting in yellow the second part about the programming. After about 15 minutes, the service advisor tells me they are having problems setting the dark mode. They can see the option in the programming, but it won't let the tech basically save the change or move out of that screen. May be either an operator issue or their programming device but probably not the van, but they need to consult with Ford IT to troubleshoot. Chapter 4 to follow. Stand by.