Marky-Marc Posted April 12, 2020 Share Posted April 12, 2020 Have a brand new 2019 TC for work. It came with the hotspot and 4" screen. All is working fine, blue tooth, phone, ford pass etc..remote start etc etc...HOWEVER, the hotspot came with an already SET password. I have a called Sync support, googled my butt off, setup two appointments with two different ford dealerships, and for some reason, they can NOT reset the password. I even showed them this TSB? link which relates to my issue....was wondering if there was a WAY to RESET or clear the password manually? Or if there is a DEFAULT password? Is it maybe the last 8 of the VIN? Or the IMEI (if i can find the module)? I have tried the ESN as a password too.... My SYNC isn't really a sync, but has basic features...phone, bluetooth, connectivity... Here's the link I showed BOTH the dealers... https://ford.oemdtc.com/4838/with-4g-wi-fi-without-sync-wi-fi-hotspot-button-not-showing-on-menu-2019-ford-transit-connect Attaching some pics, since my I do NOT have a wifi menu....and I have ALSO done a master reset off the panel.... Any ideas how to approach this so I can use my hotspot on my vehicle? Happy Easter and stay safe in these unique times... Marc Quote Link to comment Share on other sites More sharing options...
Kevin white Posted October 18, 2020 Share Posted October 18, 2020 (edited) I have exact same problem been onto ford too nothing can’t find it anywhere HELP please as ford dealers don’t have a clue Edited October 18, 2020 by Kevin white Quote Link to comment Share on other sites More sharing options...
PWFX Posted October 18, 2020 Share Posted October 18, 2020 There's a forum for Ford sync stuff. Maybe folks there can offer suggestions... https://fordsyncforum.com Quote Link to comment Share on other sites More sharing options...
Kevin white Posted October 31, 2020 Share Posted October 31, 2020 Hi was wondering if you ever got this sorted as I have exact same issue and have still not been able to solve so can’t use hotspot Quote Link to comment Share on other sites More sharing options...
Marky-Marc Posted September 15, 2021 Author Share Posted September 15, 2021 On 10/31/2020 at 3:46 AM, Kevin white said: Hi was wondering if you ever got this sorted as I have exact same issue and have still not been able to solve so can’t use hotspot A year later, 5 dealerships in 4 states (even the one where this company vehicle was purchased..)….they stare at me like a deer staring at headlights-not a clue! i honestly gave up… Quote Link to comment Share on other sites More sharing options...
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