Bart Luther Posted October 16, 2017 Share Posted October 16, 2017 How can a customer find specific information on a Ford TSB ? I want to confirm a specific TSB exists, so in the long run I can convey the correct information to my dealer . Just blindly explaining to my dealer what I want is not working and telling them I read this information on a Ford Transit Connect board on the internet for some reason just gets them aggravated . If I can prove that my information is correct I can probably get things accomplished . I am looking for a firmware update to put my van in " dark Mode " and below I will quote someone who was able to get this accomplished with the help of his dealer................ I complained about the entry illumination to my dealer, and expressed my concern that it would drain the battery on my 2017 TC XL Cargo Van, since it is being converted to a weekend camper. The service tech hooked up their Integrated Diagnostic System computer to the vehicle's On-board Diagnostic port and scrolled through the Body Control Module menus, but couldn't find any way to shorten or turn off the unwelcome 10-minute "Welcome Lighting." So, I spoke with the dealership's service director, who went online and looked through Ford's technical bulletins for customer complaints about battery drain caused by the long open-door lighting delay. Sure enough, Ford had come out with a firmware update for the TC's Body Control Module. Once my vehicle's module had been updated with the new firmware, the tech was able to access the menu to turn off the lighting. The software update and programming change was covered under my warranty. Now that I am finally in "Dark Mode" I am a happy camper. Moral of the story: Keep complaining until you get results. Let us know how you fare with your dealer. Quote Link to comment Share on other sites More sharing options...
williaty Posted October 19, 2017 Share Posted October 19, 2017 We do amateur astronomy and this van is super unwelcome anyplace telescopes are found due to this idiocy. I'd love more details on how to turn it off as well. Quote Link to comment Share on other sites More sharing options...
williaty Posted October 19, 2017 Share Posted October 19, 2017 Addendum: AllDataDIY.com claims to have TSBs. Does anyone have a membership? Quote Link to comment Share on other sites More sharing options...
AVguy2 Posted November 9, 2017 Share Posted November 9, 2017 (edited) You could try this site. Free but requires some information. http://www.wilsonautoelectric.com/TechnicalHelp They also have pretty complete wiring diagrams available for many makes and models. Edited November 9, 2017 by AVguy2 Quote Link to comment Share on other sites More sharing options...
satkins93 Posted March 26, 2018 Share Posted March 26, 2018 2018 xlt. Took PDF and request dark mode. I just insisted they plug it in and look and the lighting. They did and the outside lights are fixed. Not the interior lights. Quote Link to comment Share on other sites More sharing options...
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