madlock Posted November 6, 2009 Share Posted November 6, 2009 Since taking delivery, I can't keep the FWS Computer from crashing more than 5 minutes, even when it's just booted and performing absolutely nothing but displaying the base menu screen. Had I any sense of how unstable the platform seems to be, I'd have opted for the standard CD head unit with Nokia Bluetooth, something that would have dramatically expanded the number of available suitably-equipped new vehicles to choose from. (Not to mention that I wouldn't have had to accept a "dealer demo" 500-mile pre-driven unit that I needed to pickup all the way near Pittsburgh, but that's another nightmare altogether). I've yet to read the documentation in any sort of detail, hoping instead there's some kind of "clean install" mechanism that would restore the entire unit and its configuration to its original state. I'm not talking about "Settings Reset", I'm talking about a good, ol' fashioned "FDISK" and reload that would give the system the digital colonic it seems to need. Plus, before I've had the chance to customize it in any way, NOW would be the time for me to "punt on first down", as if the only other remedy is delving into the manual, I suspect it's going to become a "project" to resolve. Has anyone either encountered similar constant instability and/or done a complete reinstallation of the entire operating system and software? Finally, does anyone know if there was any sort of free trial period being offered for the Sprint wireless internet connectivity? Thanks in advance. Quote Link to comment Share on other sites More sharing options...
isellford Posted November 6, 2009 Share Posted November 6, 2009 I have only experienced a complete lock up once and holding the power button down for 10 seconds or so rebooted the system and I have not had a problem since, knock on wood. As for the Sprint, Ford had a rebate program of $300 if you activate the Sprint broadband which in essence covers 6 months activation. It is only avaialble for commercial customers. I was unable to get it because I purchased the TC and I am not a business. I just got my activation yesterday and it actually works a little quicker than I thought it would. My websit loads ok as do the individual pages. If you are a commercial customer, contact your dealer about the Sprint rebate. Quote Link to comment Share on other sites More sharing options...
priffle Posted November 25, 2009 Share Posted November 25, 2009 I have been having the same issue. Mostly when I have the blue tooth on. Every time it tries to sync it crashes the computer. Also I activated the Sprint system and the internet works but it locks up for up to 5 min. at a time. Also my GPS works but is not very smooth. or accurate. I think something is wrong but I don't know where to start. Another problem I have is the Aux. input for hooking up my ipod, if I select the input line on the system I get a bad whine in the speakers before I even plug in the cable? I am not very happy with the system at all. Quote Link to comment Share on other sites More sharing options...
madlock Posted November 25, 2009 Author Share Posted November 25, 2009 I have been having the same issue. Mostly when I have the blue tooth on. Every time it tries to sync it crashes the computer. Also I activated the Sprint system and the internet works but it locks up for up to 5 min. at a time. Also my GPS works but is not very smooth. or accurate. I think something is wrong but I don't know where to start. Another problem I have is the Aux. input for hooking up my ipod, if I select the input line on the system I get a bad whine in the speakers before I even plug in the cable? I am not very happy with the system at all. My system's crashing doesn't seem to be Bluetooth-related. Even with no devices paired, it still tells me FordWorkShell.exe (I think) has encountered a serious problem.... before seizing, which I believe is the basic menu interface. For the navigation to work, (and THIS took me some time to figure), the Garmin SD card has to be inserted, otherwise only basic highways exist to the system. Though even then, it's not always terrifically precise, certainly not nearly as precise as the Xanavi in-dash units or a discreet Garmin unit. I too have a terrible static and noise from the AUX port, almost as if there's a short or a wire isn't grounded or properly shielded. Had I ANY sense there would be so MANY challenges, I would have never opted for the system, no matter how convenient its placement or integrated navigation happens to be. Finally, I'm also terribly disappointed at how ham-fisted the whole interface is. I've seen shareware applications with more elegance and visual appeal. Hell, my iPhone does a better job. Quote Link to comment Share on other sites More sharing options...
talsegev1234 Posted December 6, 2010 Share Posted December 6, 2010 You all aren't alone in your complaints. My FWS is slower than dirt, the earliest generation iphone was faster. Has anyone looked into a firmware upgrade? Quote Link to comment Share on other sites More sharing options...
Turkish Posted January 14, 2012 Share Posted January 14, 2012 I am in the USA has anyone received a Customer Satisfaction Program 11B27 notice pertaining to the In Dash Computer and Tool Link? Quote Link to comment Share on other sites More sharing options...
Ed King Posted February 14, 2012 Share Posted February 14, 2012 I am in the USA has anyone received a Customer Satisfaction Program 11B27 notice pertaining to the In Dash Computer and Tool Link? Quote Link to comment Share on other sites More sharing options...
med Posted April 4, 2012 Share Posted April 4, 2012 Does anyone have any parts for their FWS? I'm looking for the antenna for the GPS, it looks like a small box. Quote Link to comment Share on other sites More sharing options...
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