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Hello, I'm in the US and have a 2012 Transit Connect. The upper latch on the right (passenger) side rear door will not relaease. I have tried all the various locking/unlocking options, opened the access to determine how the latch works, all without success. I have removed the two screws holding the latch bracket so that I can open and close the door and the center (handle) latch is working. has anyone experienced this problem and, if so, how did you resolve it? I cannot determine how to remove the cable or rod that operates the latch. Does anyone have a diagram showing this latch? Thank you, Tom