thebergmans3

Thank you both for your insight so far. I use my voice commands a lot, mostly for listening to the music downloaded on my phone/Spotify etc. That is the only way I can find to switch between the "bluetooth audio" function and say, just being set at "line in" or the calling functions. desert_connect I do not have this type of microphone, mine is in the overhead console with a small hole/opening that is molded into the plastic. I agree that yours looks to me some sort of after the fact device. Don Ridley I have checked previously for an update with the Ford website saying I was up to date. I just checked again and it is up to date, with the "last confirmed install of an update" being the day I had it at the dealership for them to look at the problem. It happened to fail the same morning I was taking it in for another issue so I had them do that as well. My repair order only says that they performed a master reset, but they obviously performed an update as well. That was on April 10, 2019 and it just failed again today May 13, 2019.

I read all of the topics and I'm not seeing any that are related to my issue. I have a 2016 TC with the basic Sync (no touchscreen, no navigation) The voice commands stop functioning, it just stops hearing me when I speak. This has happened A LOT. My service advisor says its common, and a master reset will fix it. Of course it will...... I really don't feel like I should have to do a master reset as often as I do. I'm starting a log to keep better track how often it happens, but I would guess that I have to reset about once a month on average. Sometimes I even have to master reset several times in a row (3-6 times) before it will work properly. Does anyone else have this happen? Is it actually common or am I being jerked around because they don't want to bother figuring out what is actually wrong? Thanks!