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Bluetooth error

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Hello, I recently bought a 2018 transit connect and have while I can connect my phone to the stereo via Bluetooth it loses connection almost straight away. I think it is a basic model and so doesn't have the sync 3 that I have read about. I have attached a picture of the radio. 


There is nothing in the settings of the radio to perform a factory reset, so I decided to pop the fuse out and put it back in, hoping that would reset it. This didn't work, much to my disappointment after doing battle trying to get to the fuse box hidden behind the glove box (why it needs to be in such an awkward place I don't know). 


Sorry I'm rambling. If anyone has any tips on getting the bluetooth working I would very much appreciate it. I wouldn't mind so much, but there isn't even somewhere I can plug an aux cable in. 


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