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Can’t open 2016 hood


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I just purchased a 2016 Transit Connect cargo van and when to change the air filter today and the hood won’t open. The leaver has no tension on it but I can see that the cable is still connected. I took the trim panel off on the drivers side and tried pulling the cable with a pair of pliers but the hood wouldn’t open. Any suggestions on how to open the hood so I can figure out what’s wrong? 

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