Kerry

I have forward and reverse but when in forward it won’t switch gears.

Please help. My 2015 Transit Connect is clunking really hard when I go from park to reverse or drive. Then once it’s in gear, it stays in only one gear (feels like 3rd). See video. anyone else have this problem or does anyone know what’s wrong? My warrantee is expired. Vehicle has 80,000 miles. IMG_9629.MP4