Karma

Just wanted to provide an update. BBB was able to get a response from Ford. I took my car back to the dealership and picked it up today. The digital speedometer has been restored!!! So if you had the recall done and want your digital speedometer back, it can be fixed. :-)

I appreciate your comments, but I have decided on a different tack. I have filed a complaint with the Better Business Bureau. If that doesn't work, I'll try our state's Department of Consumer Affairs or Attorney General. I bought a vehicle with a digital speedometer. Ford took the digital speedometer away, without my prior knowledge or agreement. They should give it back. I've contacted them by chat, by phone, and by letter and they've had ample opportunity to respond that they are taking my concern seriously. Obviously, they aren't. I'll let you know if the BBB is successful.

I actually got a written response from Ford. It is rather unbelievable. The Customer Relationship Center does not have contact information for the 'internal technical department' which provides technical or service and repair assistance, so they cannot assist me. They recommend I work with my Service Technician. Even though it was Ford Motor Company that provided the software that the Service Techs had to use to complete the Safety Recall, and the Service Techs cannot rewrite the software. I am beyond mad.

I've had my case number since 4/9/2018. Have not received communication regarding it. I sent a snail mail complaint to Ford's Customer Relation Center (P.O. Box 6248, Dearborn, MI, 48126) on 5/9/2018. Have not received a response back yet. I am quite disgusted with Ford regarding this. I'm planning on calling them again. If you haven't called yet, please call and get a case number. The dealer told me that the more complaints they get about something, the better chance we have of getting it fixed. Number to call is 1-800-392-3673.

YOU ARE AWESOME!!! Thank you so much!!!

What are the little round lights on the side of a Transit Connect called? (I have attached a picture with the light circled.) The cover of one of mine has disappeared and I would like to replace it, but I have not been able to find it with how I am searching. I have a 2014 Transit Connect. (And if you have a recommendation for a place that sells the covers, that would be appreciated, too!) The light still works; I just need the clear cover that goes on top of the bulb. Thank you.

Just wanted to provide an update. I have a case number with the Ford people, but no response yet. I have attempted to contact Michael Berardi. No response yet there, either. But I will keep nagging. Yes, I do have a 1.6L EcoBoost engine. Thanks for the support. :-)

I heard back from the other dealer. They asked if I could drive out there so they could see if they could fix it. They went through all the menus, etc., and could not figure out how to get the digital speedometer back. One of the techs recommended that the person I was talking with check the Technical Service Bulletin to see if the digital speedometer was addressed in it. It was. Ford Motor Company sent out software to address the safety recall (for a coolant level sensor) and noted that some features (including the option of having a digital speedometer) were omitted from the software. I am quite furious with Ford Motor Company for removing a feature I had when I purchased the vehicle AND for having their phone support and chat support recommend that I either give my current dealer more time to fix the problem or try a new dealer, when the dealers cannot fix the software provided by Ford Motor Company. I have call and chatted with Ford Motor Company (and received a case number) to let them know how unhappy I am with the situation. I do not know what else I can do to motivate Ford to fix their software (so if anyone has any suggestions, let me know). But I very much appreciate this forum (especially Windguy and Don Ridley) for sharing your expertise. Thanks. :-)

I am just trying to find something to prove that they can add the option back. Yesterday, they told me they didn't think they could fix it. When I contacted Ford through their online chat, they suggested that I take it to another dealer to see if they said they could fix it. (But then I have to pay that dealer to fix it, since they aren't the ones that broke it.) But I emailed another dealer anyway through their online 'contact us' to see if they thought they could fix it. (I haven't heard back yet, but it is still early here.) I will download Focccus and see what I can find. Thanks so much for your assistance.

Is there a place that lists the options they can add? The dealer said that my speedometer must not have been included in the update they installed (with the programming for the sensor) and they didn't know if they could add it back. So if there is a list or a Ford site or someplace that lists the options, I can show that to them and make them fix it. Thanks so much!

I can scroll through the options. I used to have an option for a speedometer. That option isn't there anymore. Now I can only get 'average speed' (and temperature and distance to empty, etc.) When they did the recall service, they added programming for the new sensor. They think that changed my display options, but that doesn't help me get my speedometer back. Thank you, though. :-)

When I purchased my 2014 Transit Connect, one of the options for the digital display was a speedometer. I just took my TC in for recall service (17S09) and when they installed the software to make the new sensor work, it reprogrammed my digital display and now, rather than having a speedometer, I get 'average trip speed' (which, for me, is useless). I want my digital speedometer back. Anyone know how to get it back? Thanks.