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Rear Doors Don't Close Correctly Causing Trunk Open Message


Hipnoz
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My first post and I sure need some feedback from this group.

I own 2015 Transit Connect with the two rear doors.  It is a passenger version and I truly love the car.  I have a small problem with the rear side by side doors.  I close them, first the left door and then the right, and the right door stays just an 1/8 of an inch ajar.  If I'm not paying attention, I get the car going and go and a tone that my trunk is open on my screen.  The I have to stop the car on the street and go back and give the right door a firmer closing and the error message goes away.

I took it to a dealer and showed him the problem which they witnessed.  They ordered a new door latch for the right door and installed after a five hour wait in their waiting room.  When I got home to test the new parts it is doing the same thing. 

Is this a design flaw?  I'm I the only one having this issue.  I hate putting additional pressure on the right side door to get it to close properly.  My thought is that the door seals are new and as they get older they will lose some of their thickness and the issue might heal itself.  The dealer is playing games with me.  They shuffled me off the property quickly so they wouldn't have to admit that they didn't fix it.  They have lost my business.

Asking for anyone else who has had the same issue and what did you do to solve it.

Signed,

No to Door Slamming

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It's not a design flaw.  Sounds like the left door is not adjusted right and that won't let the right door close fully keeping the Trunk open signal on.  if you are not careful the Left door does not latch fully and will give the same result.

Good luck Keep us posted

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  • 2 weeks later...

Thank you "mrtn" for your observation that your right side door stays a little ajar.  That was reassuring that someone else noticed the problem too. 

G B L the left door seems to shut in the correct position flush with the body.  I'll take a closer look, but I don't think this is the problem.  It is something to think about.

Fifty150 You are right.  It is still under warranty and I can take it to another dealer.  I haven't had the problem with the warning message since I got it back, but the two doors don't mate properly still. 

Thanks for all of your feedback and advise.  I'll let you know if I do anything further.

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